PERIOD OF VALIDITY: This contract shall commence from the date of realization of Demand Draft/ Cheque drawn in favour of Pooja Ammonia Process Equipments (I) Pvt. Ltd. payable at par and shall remain in force for one year, on that day it will cease.
Preventive maintenance attendance (twice a year)- the first to commence immediately after signing the contract and the second after 6 months on the first visit.
Service charges for service rendered to attend to 4 breakdowns during the Annual Maintenance Contract (AMC) validity year.
The cost of traveling and conveyance of the engineer will be at actual.
Lodging will be provided by customer.
The customer shall be eligible to receive a No Claim Bonus of 10% of the annual service charges paid, if there has been no call to attend any breakdown from the customer during the validity of the contract.
In the event of a breakdown, the customer shall inform Pooja Ammonia in writing, the fault observed in the machine. On receipt of written information of the breakdown, Pooja Ammonia shall depute their service engineer within a maximum period of three working days from the date of the receipt of correct information of the breakdown. However, for remote places, this will be maximum of seven days.
The customer shall make the machine available to the engineer of Metalex without any delay for attending to the breakdown, failing which our daily service charges will be applicable for the idle time of our engineer. The customer shall provide to the engineer of Metalex normal assistance by making available to him suitable skilled and unskilled personnel in order to expedite the completion of repairs. The customer shall brief our service engineer preferably in writing, regarding the exact nature of the problem,any specific condition in which it is occurring, if the problem is intermittent in nature. This will enable our service engineer to complete his work smoothly. The customer shall take all the necessary care in the operation and upkeep of the machine with the help of periodical maintenance given in the operational Manual provided with the machine. The customer shall take appropriate care of cleanliness of the machine.
ARBITRATION: All disputes and differences arising between the customer and Pooja Ammonia in relation to this contract be settled under the provision of Arbitration act. 1940 or any modifications or re-enactment thereof for the time being in force and shall be subject to the jurisdiction of courts in Pune Only For Pooja Ammonia Cryogenics Ltd.